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Ordering & Shipping Information

After You Place Your Order

At BuildDirect, we believe in making things simple. Download our Delivery Checklist for an easy to follow guide to receiving your order.

BuildDirect’s shipping options means that you’ll get the service that’s right for you: You can have your order delivered right to your home or project site, and even have the option to save money by picking it up yourself.

Once your order is processed, you’ll receive an itemized shipping invoice that will include both full product names and the number of boxes that will comprise your delivery.

For your convenience, we’ll email a link to track your order online.

You’ll receive an estimated date of delivery as part of your order confirmation. You’ll then receive a call 24 hours before delivery to schedule a delivery appointment that works for you!

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Delivery Options

  1. Value Delivery

    Our lowest cost, most eco-friendly delivery option! "Value Shipping" is a consolidated delivery method. This means that the delivery truck that contains your order, also contains product orders from customers in your area. By using a single truck to make several deliveries in one neighborhood, we are able to reduce the overall cost of shipping and pass the savings on to you! Plus, by reducing the number of trucks on the road, we also reduce our carbon footprint in the process.

  2. Curbside Residential Delivery

    Our most popular option, designed to meet most home delivery needs. A few things to note:

    1. The delivery truck will be on the larger side.

      1. Our goods are typically delivered in trucks around 30 to 50 feet long. If your home doesn’t have a flat, paved space accessible by carrier truck, get in touch with customer service.

    2. Get Extra Help:

      1. Home improvement orders tend to be on the larger side: You don’t want to be stuck moving 30+ boxes of flooring or an entire outdoor daybed set by yourself. Have some help on hand!

      2. Due to the heavy nature of home renovation orders, delivery drivers aren’t insured to offload your products themselves– if you’d like your items to be moved directly inside, call and arrange an inside delivery.

    3. The driveway area should be paved and readily accessible.

      1. If the driveway is at a steep incline, inaccessible by a large vehicle, or otherwise obstructed, delivery may take place at the end of your driveway.

      2. Delivery drivers are people too! They don’t want to damage anyone’s property, so whether it’s curb or driveway is ultimately up to their di